Terms and conditions

1. Who we are

Maketoo is made and run by VCRShop B.V., Vijzelweg 44C, Lelystad. Contact: info@vcrshop.nl.

2. Your account

• Taking part is free. Your account is personal: share your password with nobody and don’t use it for other sites.
• Maketoo is for players aged 8 and up. Are you younger than the age limit in your country (13 in the Netherlands, Belgium, the United Kingdom and Sweden; 14 in Austria and Italy; 15 in France; 16 in Germany)? Then your parent or carer gives permission by e-mail before you can chat and make friends. Buying with real money under 16 is only possible if your parent has separately allowed it, up to the monthly amount your parent chooses. Your parent can also set talking, making friends, private messages, trading, playing time and bedtime. Your parent can always withdraw permission or have the account deleted via the link in the e-mail.
• To protect children, players under 16 and adults (18+) cannot whisper, become friends or send each other private messages.
• You are responsible for what happens with your account. Turn on two-step verification for extra security.
• One account per person. Extra accounts to collect play money or rewards are not allowed.

3. Game rules

Everyone follows the game rules. Anyone who doesn’t can get a warning, a chat ban or a (temporary) block. For serious or repeated violations an account can be deleted.

4. Play money and items in the game

• The money in Maketoo is called play money. Amounts are shown in euros, so you always see what something is worth in real money: £0.86 real money gives £0.86 play money (with larger packages you get extra play money as a gift). Play money and everything you buy with it (furniture, pets, rooms and houses) only exist in the game.
• Play money is not real money and not property: you get a personal, non-transferable right to use it in Maketoo. You can never exchange play money back for real money, not pay it out and not sell it outside the game. You can only buy it with real money or earn it in the game.
• You can swap items with other players in the game. Swapping or selling for real money outside the game is not allowed.
• We may adjust shop prices and what you earn with tasks to keep the game fair and fun.

5. Buying play money

• You can buy play money in packages. The prices are on Buy play money and in the game, including VAT.
• You pay through our payment partner Mollie. We never see your bank details.
• The play money is in your account immediately after a successful payment.
• To prevent anyone from (accidentally) spending too much, you can spend at most £21.50 per day and £43.00 per calendar month per account, and a new account can only buy something after 24 hours.

5a. Maketoo Plus

• Maketoo Plus is a pass for 1 week or 4 weeks. The price is in the game under Me > ⭐ Plus, including VAT. You can also buy a week with play money, for the same price.
• Plus is never renewed automatically and nothing is ever charged automatically. The day before your Plus runs out, you get a reminder. If you buy a new pass while you still have Plus, the new time is added on.
• Plus gifts and Plus furniture you received or bought are yours to keep when your Plus runs out. Plus hats, the golden speech bubble, extra moves, the higher daily bonus and the extra rooms, furniture and pets only apply while you have Plus; what you have already placed stays.
• The same rules as for buying play money apply to the right of withdrawal, children and chargebacks (articles 6, 7 and 8). With a chargeback we remove the corresponding Plus time.

6. Right of withdrawal

Play money is digital content you get immediately after payment. That is why, before you pay, we explicitly ask for your consent to immediate delivery and for confirmation that you know you lose your right of withdrawal (14-day cooling-off period) as a result (Article 6:230p(g) of the Dutch Civil Code). Without that consent you can’t buy.

Your statutory rights still apply if something went wrong, for example if your play money didn’t arrive. Then get in touch with us.

7. Children and payments without permission

Did a child pay without permission from a parent or carer, or was your account used to pay without you knowing? Then get in touch as soon as possible via info@vcrshop.nl and mention the name in the game and the date. The mayor or the president of Maketoo can then reverse the payment: the play money is taken from the account and the amount is refunded via Mollie to the account it was paid from.

8. Chargebacks and abuse

If a payment is reversed or refunded via the bank, we remove the corresponding play money from the account. The balance may temporarily go below zero as a result. In case of abuse (for example paying with someone else’s account or abusing bugs in the game) we can block the account.

9. Availability and changes

We do our best to keep Maketoo online at all times, but can’t guarantee it. Sometimes the game is down for maintenance. If we ever stop Maketoo, we will announce it at least 30 days in advance and proportionally refund play money you bought in the 90 days before and haven’t used yet. That is the only situation in which you get money back; earned or received play money is never paid out.

9a. Reports, measures and objections

• See something that isn’t allowed? Report it in the game (click on a player and choose Report) or at maketoo.nl/melden, also without an account. We look at every report.
• If you get a warning, chat ban or block, or something is removed, we tell you what happens, for how long, why and based on which rule. Such a decision is always taken by a person.
• Don’t agree? Object within 6 months via the report form (choose “Objection to a measure”) or by e-mail. Someone other than the moderator of the first decision looks at it again.
• Point of contact for players and for authorities (Digital Services Act, articles 11 and 12): info@vcrshop.nl, in Dutch or English.

10. Liability

Maketoo is a game. We are not liable for indirect damage, such as lost playing time or the loss of items in the game due to a malfunction, unless it is caused by intent or gross negligence on our part. This never limits your rights as a consumer.

11. Complaints

Do you have a complaint? Send it to info@vcrshop.nl. We respond within 14 days. If we can’t work it out together, you can go to the competent court (as a consumer also in the country where you live).

12. Changes and applicable law

We may change these terms. We announce important changes in the game. Dutch law applies to these terms. If you live in another country, you always keep the protection that the consumer law of that country gives you. These terms were written in Dutch; translations are a service, and in case of differences the Dutch text prevails.